FAQ

Frequently Asked Questions

Q. How can I place an order?
A.
Step 1. Find and search for your desired product.
Step 2. Add to cart. Select color and size.
Step 3. View your cart and proceed to checkout. Select the cart icon on the top right hand corner of every page. Select the checkout button to proceed.
Step 4. Place your order. A "Thank you" page will be displayed after receiving the order. An order confirmation email will be sent out shortly after your order has been submitted.
Q. What methods of payment do you accept?
A.
You can pay for your order with following:
Credit Card (VISA, MasterCard, American Express, Diners Club International, JCB)
Q. Where is MIZUNO stores in Malaysia
A.
Please refer to Store Locator
Q. How do you deliver a goods and how long does it take for delivery?
A.
All orders are shipped from Singapore via DHL.
Your order will be dispatched after your payment is completed. To be dispatched on the same day, your order must be submitted before 9 a.m. or it will be dispatched on the following working day.
Q. Could you recommend a running shoes?
A.
You can contact Contact US for suggestions.

Ordering

Q. How can I place an order?
A.
You can pay for your order with following:
Credit Card (VISA, MasterCard, American Express, Diners Club International, JCB)
Q. Can I place an order over the phone?
A.
Unfortunately, we do not have telephone order service.
Q. How do I track my order?
A.
You can track your order from here.
You can also track your delivery by following the link in your shipment confirmation email that was sent to you when you place your order.
If you have not receive the shipment confirmation email after 1 working days since order was completed, Please contact customer support
Q. How do I change or cancel my order?
A.
Once we receive the order, it goes to our warehouse for processing.
Please make sure you are happy with everything before you confirm your order at the checkout page. If you realize you've made a mistake after placing your order, please contact us immediately.
Q. Do I need to make an account to order?
A.
You do not need to create an account. You can order by guest checkout.
Q. How do I get invoice?
A.
Please contact customer support
Q. How many items can I order?
A.
There is no limit! If you are interested in ordering in bulk, Please contact customer support. for more information.
Q. I am having problems placing an order
A.

We are very sorry for this inconvenience.

Please contact customer support and provide us below information:
1.Device (PC/Mobile/Tablet)
2.Browser type (Chrome, Safari, Firefox etc.)
3.which page the error has occurred.
4.Error message (screenshot including the URL would be helpful)
5.payment type: credit card(visa, master card, Amex ....)

Q. I placed an order but have not received any confirmation email.
A.
Please check you spam inbox. Otherwise, a spelling mistake in your email address could be the reason that you did not receive an email. Please contact customer support to check your order status.

Payments

Q. How can I pay?
A.

You can pay for your order with following:
Credit Card (VISA, MasterCard, American Express, Diners Club International, JCB)

Q. Is credit card payment safe on this website?
A.
Yes! Our credit card payment is safe. Mizuno online store server use Secure Sockets Layer (SSL), this encrypts and protects the data you send to us over the internet.
Q. What do I do if there is a payment issue?
A.

Please contact our customer support with below information:
1.Device (PC/Mobile/Tablet)
2.Browser type (Chrome, Safari, Firefox etc.)
3.which page that you experienced the error.
4.Error message (screenshot including the URL would be helpful)
5.payment type: credit card(visa, master card, Amex ....)

Q. Can I pay with my Debit card?
A.
Yes. you certainly can.
Q. What do I do when I get a payment error message?
A.

Please contact our customer support with below information:
1.Device (PC/Mobile/Tablet)
2.Browser type (Chrome, Safari, Firefox etc.)
3.which page the error has occurred.
4.Error message (screenshot including the URL would be helpful)
5.payment type: credit card(visa, master card, Amex ....)

Q. Why would my card be declined if there were sufficient funds in my account
A.
Please contact your bank that issued your card.
Q. How can I use my promotion code?
A.
The process is very easy and simple! Just enter the valid code into the promotion code box in your cart before you check out.
Q. Can I use my online promotion code in the offline store?
A.
Unfortunately, No. We run different promotions for online store and offline store.

Delivery

Q. When will I receive my order?
A.
You will receive your order in around 2 to 5 working days

Your order will be dispatched after your payment is completed. To be dispatched on the same day, your order must be submitted before 9 a.m. or it will be dispatched on the following working day.

*Please allow additional processing days during festive season.
*Remote areas outside city may require additional working days.
Q. Do you ship outside of Malaysia?
A.
Unfortunately, No. Please visit the local official Mizuno website for your country.
Q. How do I change the delivery address?
A.
Please contact customer support
Q. I don't know where my order is.
A.
Please contact customer support
Q. How much does delivery cost?
A.
FREE SHIPPING OVER RM 300 PURCHASE
Shipping charge RM 23 up to RM 299 purchase

Returns & Exchanges

Q. Can I return Item?
A.
Unfortunately, we do not accept return unless the item is defective or damaged.
Please see more for our return policy.

Q. What if my item is damaged?
A.
We are apologetic for this inconvenience. Please contact customer support with below information.
Order number:
Item Name:
Image of damaged item

Q. Can I do exchanges?
A.
Unfortunately, we do not accept exchange.
Please see more for our return policy.

Size Guide

Q. I do not know my size
A.
Please refer to the size chart for more information Size Chart
Q. How do I know which size or width of shoes will fit my feet the best?
A.
The best way to determine your size is to simply check the size of your shoes which fit the best.

To find your perfect size, refer to our Size Chart

To find your ideal width for your feet, refer to our pronation guide
Q. How do I find the product I am looking for?
A.
Please use our product search button at the top of every page. Enter either keyword(s) or the exact product number in the search box then select magnify icon.

You can also refine your search by selecting the various categories on the left hand side of the website for example Gender, Sports, Price range and even Colour.
Q. What if I cannot find the product(s) that I am looking for?
A.
Mizuno Thailand Online store offers the latest gear and footwear that Mizuno has to offer, however, we might not carry every product that the company makes. If you cannot find a product, or we are out of the size that you want:
- Feel free to contact our online customer support
- You can also use our store locator on our website to find a Mizuno retail store in your local area. You can then contact them directly to see if they have the product you are looking for.
Q. I cannot find my size online
A.
Please contact the closest retail store and we would be glad to help you.
Q. Can you recommend a running shoes?
A.
Please contact customer support let us know your
- Gender
- Running Distance
- Running hours
- Feet pronation
so that we can give you a good recommendation.

Account & Newsletter

Q. How can I create an account?
A.
Register a new account here
Q. Why should I create an account?
A.
You will get exclusive access to top products at special prices and updated news on the Mizuno items that you love! Sign up now, gain the ability to review your order history and use it to track your status of your recent order.
Q. How can I delete my account?
A.
Please contact customer support with below information:
First and last name
Date of birth
Reason for deleting your account
Q. How do I change my password?
A.
Go to My Account, Personal Information and change password
Q. How do I unsubscribe from newsletter?
A.
Go to My Account, Personal Information, untick the box that states "PLEASE ADD ME TO MIZUNO E-MAIL LIST"
Q. Why should I subcribe to the newsletter?
A.
You'll be first to hear the latest Mizuno news, take full advantage of special deals and exclusive online sales.

Product

Q. How long does a pair of Mizuno shoes last?
A.
The best answer we can provide is you will definitely get plenty of km out of your Mizuno running shoes. Mizuno running shoes are renowned for durability. The number of km you can expect is between 500 and 800 km. However, each Mizuno running model is different with different materials and construction. Some shoes are more durable than others because of the materials. Also, bigger runners will get fewer km out of the same shoe than a small runner will.

If a shoe’s upper is twisted and the midsole appears to be crushed, it may be time to get a new pair. There are also other subtle warning signs such as an unusual ache or pain after an easy run. Better to buy a new shoe a bit early than too late.
Q. How do I clean my shoes?
A.
The best way to clean your shoes is to use a soft-bristled brush (a toothbrush is fine) and wash away the dirt with a mild soap and water. Remove the insoles first. Then, allow the shoes to completely dry.

Do not put your shoes in the washing machine as the detergents used in washing machines are harmful to the glue in your shoes.

Avoid storing your Mizuno shoes under extreme sunlight and in a hot environment.
Q. If I accidentally purchased counterfeit Mizuno products from other websites or retailers, what should I do?
A.
There are many counterfeit products around on the internet. If you think that you received one, please let us know by sending our customer support the following:
- Your name
- Your address
- The website/retailer you bought it from
- Picture of the item (including all labels)
- A copy of the receipt

Please note that as these items are not from us, we cannot accept them for exchange or refund.

If you choose to file a complaint against the seller, we would be more than happy to cooperate with any inquiries.

For your future purchases, we would advise you to purchase your desired products from our Online website and/or from one of our retail store.

About Mizuno

Q. Where is MIZUNO stores in Malaysia
A.
Please refer to Store Locator
Q. How do I apply for sponsorship?
A.
Please contact our customer support for more information.
Q. What do I do if I do not find my question is not being covered here?
A.
If you cannot find your answer to your question here, we would recommend you to contact our customer support for your inquiries. We would be glad to assist you.